Last month you signed a lease on one of the rental units and within the first week, your tenants start complaining about their noisy neighbors. It’s late-night and the residential property management software you are using keeps on notifying of the complaints your tenant is submitting. It is not easy to deal with such complaints. These noises might be occurring at any time of day or night. Being the manager of that property, what are you going to do about it? Will you monitor decibel levels? 

Here is what you can do about it. 

Is It A Valid Complaint?  

Some tenants are over sensitive to noises. So, first of all, you have to determine if the complaint is valid or not. What if the noise is not the real issue? Light noise might be just an excuse. Don’t take any action without checking the merit of the reported issue. So, visit the unit several times in person. You can also ask the tenant to give you a call when the neighbors are making loud, disturbing noises. 

If you personally find that complaints hold water, bring the issue into the notice of the culprit. The responsible party needs to understand that they are living in a rental unit and they have to keep the noise down. 

Determine The Severity 

To determine the severity of the problem, you need to see the level of volume and frequency of the issue. Some one-time offenses can be ignored such as guests staying there for one night. However, you cannot allow anyone to develop the habit of playing loud music every day.  

Address Both Parties 

If you find that the complaint is valid, let the responsible tenant know that a complaint has been filed against him. Log into the residential property management software and send a warning message if it is a first-time complaint. Now inform the complainer that the issue has been addressed and the culprit has been warned.   

Repeated Complaints 

Despite being warned, if the responsible tenant continues with the noises, you have to remind him of the possible penalties described in the lease agreement. Send a copy of the signed agreement to the responsible party as a reminder. Send a formal notice if he does not stop. Tell him that he has to stop or face eviction. 

The Final Resort 

Eviction is the final resort if he still does not stop even after receiving notice. Keep in mind that this is the last option. Take this step after giving a fair amount of warnings. 

When you are managing a property, you have to take care of all the factors affecting the quality of life. Noise is one such factor. Make sure that you have a specific clause in this rent agreement for these factors.